Where your phone is quietly leaking money
Between 5pm and 7am your office is closed. Roughly one in nine inbound calls rolls to voicemail, and voicemail rolls to nobody. For a Cumberland County contractor working a four-figure average ticket, that is a six-figure annual leak. It does not show up on any report because the call never became a record.
After-hours volume spikes when you can least afford it. A squall line moves through at 9pm and your phone rings for four hours. Whoever answers first wins the job. Most weeks, that is not you.
What we install
Landfall puts a voice model in front of your existing business line. It answers in your company's voice, knows your service area, knows your pricing floor, and writes every call into the CRM your team already uses. We do not replace your number or your auto-attendant. We sit behind them.
The AI handles routine bookings, estimate requests, and scheduling. Emergencies route to your on-call tech by SMS, and escalate to a second name if the first does not acknowledge. Routine calls get handled. Urgent calls get a human fast. Everything gets logged.
How it fits your stack
Your CRM stays the source of truth. The AI reads your calendar to see what is bookable, reads your service area to know which calls to take, and writes every call back as a permanent record with transcript, intent, and next step. ServiceTitan, JobNimbus, Housecall Pro, FieldEdge, Clio, HubSpot. Whichever stack your team already runs on.
ServiceTitan in particular requires a partner API approval that can take four to eight weeks. We kick that off the day you sign, run the rest of the build in parallel, and go live as soon as the partner layer clears.
What we install
- A voice AI tuned to your company, your pricing, and your service area
- A call flow built from your own call recordings, not a generic template
- Two-way integration with your CRM, calendar, and phone system
- After-hours routing with SMS notification to the on-call tech and a second-tier escalation
- Every call recorded, transcribed, and filed inside the CRM record it belongs to
- A two-week soft launch with human review on every transcript before it posts
What you get
- A production AI receptionist live on your real number
- Read and write integration with your CRM and calendar
- After-hours routing and escalation rules documented and tested
- Searchable recording and transcript archive
- A short operator binder covering what it does, how to change it, who to call
- Two weeks of included fixes after go-live
Questions
Will callers know it is AI?
Yes. The greeting tells them plainly. "You have reached Company. I am their AI assistant, here to help book or route your call." Honest framing converts better than uncanny framing and keeps you clear of disclosure issues down the line.
What happens when it makes a mistake?
The first two weeks are human-reviewed. Every transcript gets checked before it posts to the CRM. After that, only calls below a confidence threshold get flagged. Routine bookings ship through automatically.
How fast does an emergency reach a human?
Water, gas, electrical, and structural keywords trigger an SMS to the on-call tech within about a minute of the call ending. If nobody acknowledges in a few minutes, it escalates to the next name. You set the list.
What if the caller wants a person?
Any caller who asks for a human, says "transfer me," or sounds frustrated gets transferred. The AI does not argue with people. The point is removing friction, not adding it.
What if we change CRMs later?
The voice model and the business logic are portable. Only the integration layer is CRM-specific. A migration is a one-week rebuild of that layer, not a new engagement.
Next step
Book a thirty-minute diagnostic. We look at your actual workflow and tell you whether this fits. Free. No slides.